No one believes in Greensboro like we do.

Position Title: Receptionist & Administrative Assistant to Development

Reports to: VP, Development and Donor Services

Overview:

The Community Foundation of Greater Greensboro (CFGG) is a public charity serving Guilford, Alamance, Randolph, and Rockingham counties in North Carolina. Under the direction of a volunteer board of community leaders, the Foundation receives charitable funds from donors, invests those funds, distributes funds to charitable causes, and provides services and grants to nonprofit agencies and the community. The Community Foundation of Greater Greensboro is an equal opportunity employer.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT:
Our communities are diverse. They include people of all ages and abilities, creeds and religions, cultures, ethnicities, gender identities, national origins, races, sexual orientations, and socioeconomic backgrounds. To pursue our mission, we will embrace our diversity, create opportunities for equity, commit ourselves to fairness, and promote inclusion of all people.

Position Summary:

The Receptionist & Administrative Assistant to Development provides professional administrative support to the Development and Donor Services (DDS) team while serving as the Foundation’s primary greeter and customer service representative. A friendly, helpful demeanor is a must along with excellent attention to detail and the ability to manage multiple tasks and priorities. All Community Foundation staff commit to maintaining positive interpersonal relationships and embracing inclusivity within a growing diverse environment.

Essential Duties and Responsibilities:

Support Development & Donor Services Team
• Coordinates DDS shared calendar and tasks
• Assists with scheduling prospect and donor appointments for DDS team
• Provides administrative support for Professional Advisors, Development, and Expanding Community Giving committees, including notices, scheduling, meeting materials, IT needs, and minutes
• Assists with DDS events, including scheduling, sending invitations, managing RSVPs, sending attendance lists, organizing relevant IT, and nametags
• Enters DDS team’s notes and actions from activity spreadsheets into Customer Relationship Management software (CRM)
• Updates constituent records within CRM as needed
• Assists with travel arrangements for DDS team
• Assists with filing and preparation and distribution of large mailings
• Accepts and deposits donations (typically checks)
• Processes and codes all expenses for DDS team

Receptionist and Office Support
• Provides warm welcome to visitors and guests of the Community Foundation
• Serves as primary receptionist for the entire CFGG staff
• Assures tidy and inviting reception area
• Troubleshoots phone issues for staff
• Serves as member of A-Team (a cross-departmental administrative team)
• Coordinates phone coverage with A-Team
• Opens and closes office suite daily, in accordance with Opening/Closing policy
• Coordinates reservations for community rooms, Zoom meetings, and other shared spaces
• Ensures office supplies are fully stocked
• Serves as backup for mailing checks
• Downloads and distributes credit card statements for CFGG staff
• Communicates with landlord regarding maintenance issues and vendors regarding office needs
• Recommends and implements policies and procedures for office operation and maintenance

Required Capabilities:
Professionalism:
• Supports the mission, vision, and strategic goals of the Foundation in order to serve both internal and external customers
• Conducts self in a professional manner
• Follows and supports Foundation policies and procedures
• Maintains appropriate professional appearance
• Maintains confidentiality
• Maintains current knowledge of all changes and trends affecting area of work

Teamwork:
• Participates as a team member utilizing a collaborative style to achieve mutual goals
• Provides proactive, creative cross-functional thinking and ideas to enhance service to customers
• Demonstrates ability to work effectively with individuals from diverse backgrounds
• Participates in meetings or committees as needed

Knowledge, Skills and Abilities:
Required:
• Bachelor’s degree or equivalent combination of training and relevant work experience
• Interpersonal, organizational, time management, leadership and development skills
• An ongoing commitment to training in both areas of soft skills and technical skills to maintain current skills and knowledge
• Accuracy, attention to detail, and excellent verbal and written communication skills
• Proven computer and software use skills, especially MS Office
• Creativity and self initiative
• Excellent verbal and written communication skills, including strong understanding of social media
• Excellent phone and customer service skills
• Experience in handling confidential information and maintaining confidentiality of sensitive information
• Ability to prioritize and manage multiple priorities in a fast-paced environment

Preferred:
• Knowledge of database/CRM software
• Strong understanding of nonprofit operations and familiarity with community issues and volunteerism
• A broad and diverse knowledge of community issues and demographics with a strong individual network
• Working knowledge of community foundations and an understanding of charitable giving opportunities and strategies
• Familiarity with Greensboro/Guilford County
• Proven history of successful work in diverse environment or with diverse groups

Qualified candidates should reply to careers@cfgg.org.

Position Title: Executive Assistant

Reports to: President

Overview:

The Community Foundation of Greater Greensboro (CFGG) is a public charity serving Guilford, Alamance, Randolph, and Rockingham counties in North Carolina. Under the direction of a volunteer board of community leaders, the Foundation receives charitable funds from donors, invests those funds, distributes funds to charitable causes, and provides services and grants to nonprofit agencies and the community.

The Community Foundation of Greater Greensboro is an equal opportunity employer. In the mission and commitment to an equitable workplace, CFGG embraces diversity, creates opportunities for equity, commits to fairness, and promotes inclusion of all people.

Position Summary:

The Executive Assistant leads and directs the administrative needs of the President, the Foundation’s Board of Directors, and assists the Operations and Finance departments as needed. Responsibilities require advanced levels of MS Office (Excel, PowerPoint, and Word), internet research skills, and project management skills for the development of complex reports and presentations. Strong “donor” relations skills and ability to manage multiple tasks in a fast-paced, changing environment are required. Commits to maintaining positive interpersonal relationships and embracing inclusivity within a growing diverse environment.

Essential Duties and Responsibilities:

Office of the President
• Provide all administrative and clerical support to the President
• Work closely with the President in the daily management of all appointments, phone calls and scheduling of events and appointments
• Coordinate travel arrangements and logistics for the President
• Field questions on behalf of the President to help facilitate efficient response to needs and issues
• Provide professional support for the President in working with the Board of Directors, various committees, constituents, community groups and organizations
• Assist with oversight of Front Desk duties (mail, coverage etc.)
• After an initial shadowing and training period, manage preparations for Board and Executive Committee meetings, including scheduling, crafting of presentation materials, obtaining required materials from staff and communications with Board and committees
• Prepare minutes for the Board of Directors and Executive Committee
• Coordinate special projects as assigned by the President
• Pro-actively communicate with other staff to help with completion of time-sensitive projects

Operations and Finance Department
• Provide professional administrative support to the Vice President of Finance and the Vice President of Operations and Equity. Handle internal meeting logistics and communications, travel arrangements, expense reports, continuing professional education (CPE) and licensure reporting, and other administrative duties, as needed
• Coordinate administration, including notices, scheduling, meeting materials, and minutes, for Finance, Investment, and Audit committees, and Boards of various LLCs and affiliates
• Maintain current listing of banking and investment relationships. Prepare and coordinate banking and investment transaction instructions, and audit confirmations
• Coordinate insurance coverage for special events
• Assist Manager, Employee Engagement and Operations with staff meetings and other staff outings as needed

Required Capabilities

Professionalism:
• Supports the mission, vision, and strategic goals of the Foundation in order to serve both internal and external customers
• Conducts self in a professional manner
• Follows and supports Foundation policies and procedures
• Maintains appropriate professional appearance
• Evaluates own performance and assumes responsibility for professional development
• Maintains confidentiality
• Maintains current knowledge of all changes affecting area of work

Teamwork:
• Participates as a team member utilizing a collaborative style to achieve mutual goals
• Provides proactive, creative cross-functional thinking and ideas to enhance service to customers
• Demonstrates ability to work effectively with diverse groups
• Participates in meetings or committees as needed
• Involves others, shares information, shares credit for team accomplishments

Adaptability
• Adapts well to changes in assignments and priorities
• Adapts behavior or work in response to new information, or unexpected or changing conditions
• Handles change positively and adjusts behaviors accordingly

Communications
• Communicates clearly and appropriately in verbal and written communications
• Ability to tailor messages to an audience in an appropriate manner
• Demonstrates tact and respect for all constituents
• Is an effective listener

Knowledge, Skills and Abilities:
Required:
• Bachelor’s degree or equivalent combination of training and relevant work experience
• 5+ years of executive administrative work experience
• Interpersonal, organization, time management and leadership skills
• Accuracy and attention to detail
• Comfort in working with financial data and in creating related reports
• Excellent customer service
• Excellent verbal and written communication skills
• Proven computer and software use skills, especially MS Office Suite; data base management experience is a plus
• Ability to gain the confidence and respect of diverse constituents, donors and professional advisors as well as Community Foundation colleagues
• Experience in handling confidential information and maintaining confidentiality of sensitive information
• An ongoing commitment to training in areas of soft skills and technical skills to maintain current skills and knowledge

Preferred:
• Experience in supporting and communicating with a board of directors
• Strong understanding of nonprofit operations and familiarity with community issues and volunteerism
• A broad and diverse knowledge of community issues and demographics with a strong individual network
• Working knowledge of community foundations and an understanding of charitable giving opportunities and strategies

Qualified candidates should reply to careers@cfgg.org.